Case Study: SupportPro Solutions cuts onboarding time by 90% with SalesRoleplay.app

How a Customer Support Company Cut Onboarding Time by 90%

SupportPro Solutions, a provider of customer support services with over 2,000 agents, faced a significant bottleneck in agent onboarding. Their manual certification process required trainers to spend eight hours per agent on mock calls, costing over $50,000 monthly and preventing scalability. To address this challenge, they partnered with SalesRoleplay.app to implement its AI-powered roleplay training platform.

The solution from SalesRoleplay.app used realistic AI simulations based on actual support tickets to automate mock call certification and provide instant feedback to agents. This reduced the time spent per agent from eight hours to just one, a 90% reduction. The transformation led to a monthly cost saving of $45,000, a tripling of training capacity, and an 85% improvement in agent readiness scores.

SupportPro Solutions

Maria Rodriguez

Director of Training