Case Study: Steiner Tractor Parts streamlines order processing and shipping with SalesPad

Steiner Tractor Parts - Customer Case Study

Steiner Tractor Parts, a Michigan-based distributor of antique tractor replacement parts, had relied on Microsoft Dynamics GP for years but was burdened by a cumbersome order-entry process that involved handwritten phone orders, slow web ordering, and lots of manual checking. As the company grew, it needed a faster, more flexible way to handle orders, shipping, and customer service.

SalesPad implemented SalesPad Desktop and ShipTo to streamline Steiner Tractor Parts’ workflows across sales, shipping, purchasing, and receiving. The solution automated order review, improved shipment tracking, reduced printing and postage costs by enabling batch email/fax invoicing, and provided better audit visibility and custom freight quoting. Steiner Tractor Parts also gained easier training and new up-sell opportunities, while praising SalesPad for being flexible, easy to modify, and backed by strong support.

Steiner Tractor Parts

Elizabeth Gross

Ecommerce Team Member