Case Study: Regal Fabrics Improves Order Processing and Inventory Access with SalesPad Desktop

Regal Fabrics - Customer Case Study

Regal Fabrics, a leading designer and distributor of fabrics based in Boston’s North Shore, needed an ERP solution that could keep up with its customer-first service model. With a busy customer service team handling 30–40 customer calls a day and 50–60 orders daily, the company needed faster, more accurate access to order, delivery, and inventory information. SalesPad Desktop was the product used to support that need.

By implementing SalesPad Desktop, Regal Fabrics centralized key information, streamlined order entry, and made inventory and pricing data easier to access in real time. According to Regal Fabrics, SalesPad improved order processing speed, reduced mistakes, and helped the team keep pace as transaction volume continued to grow; orders that once required multiple screens could now be entered on one screen. Regal Fabrics also said SalesPad made it much easier to answer customer questions quickly and manage complex inventory data more efficiently.

Regal Fabrics

Cathy Hall

Senior Customer Service Representative