Case Study: Key Surgical achieves faster, easier order processing with SalesPad

Key Surgical - Customer Case Study

Key Surgical, a Minneapolis-based manufacturer and distributor of sterile processing and operating room supplies, needed a faster, more efficient way to handle high-volume order processing for hospitals and surgical centers. As demand grew and hundreds of orders arrived each day, its Microsoft Dynamics GP system became cumbersome for sales teams trying to access customer, pricing, shipping, and inventory details quickly enough to support same-day shipping commitments. SalesPad helped address these challenges with SalesPad Desktop, CardControl, and ShipTo.

Using SalesPad, Key Surgical streamlined order entry, improved navigation and workflow, and gained real-time visibility into sales, customer activity, and inventory trends. ShipTo automated shipping workflows and CardControl enabled secure credit card processing, while dashboards helped leadership and sales teams monitor performance and prevent stockouts. With SalesPad, Key Surgical became easier to do business with, improved fulfillment, and maintained an incredibly high fulfillment rate.

Key Surgical

Ralph Herda

CFO