Case Study: Aubrey Organics streamlines order entry and reduces costs with SalesPad Desktop

Aubrey Organics, Inc. - Customer Case Study

Aubrey Organics, Inc., a Tampa-based manufacturer of all-natural, certified organic personal care products, needed to upgrade its Microsoft Dynamics GP environment and simplify a complex, multi-step sales process used by its 12-person call center. As the company’s product line and customer service demands grew, its existing setup was becoming too slow and cumbersome for efficient order entry and customer support. SalesPad Desktop was selected to help address these challenges.

SalesPad Desktop from SalesPad streamlined Aubrey Organics’ workflow by consolidating order entry, customer history, CRM notes, tasks, and special pricing into one screen integrated with Dynamics GP. The result was a major reduction in order entry time, from up to 15 minutes down to just 3 to 5 minutes, along with improved access to customer information and the elimination of custom add-ons. SalesPad also helped Aubrey Organics reduce its Dynamics GP user count by nine, delivering significant cost savings.

Aubrey Organics, Inc.

Debrona Turnage

Customer Service Supervisor