Case Study: Shine Window scales customer scheduling and service with Salesmsg

How Shine Window services thousands of satisfied customers with online text messaging

Shine Window, a Toronto-based window and deck cleaning company led by co-founder Kendra Bolton, struggled to scale its scheduling and customer communications as the business grew. Managing thousands of clients became a nightmare, and the team needed a simpler way to coordinate jobs without relying on phone calls or costly custom integrations.

Salesmsg provided the solution with easy out-of-the-box two-way texting that connected to Shine Window’s existing workflow through Pipedrive, Zapier, Monday, and Salesmsg. The team uses it to send schedule updates, manage multiple text conversations, and reach customers at scale, helping Shine Window grow from about $750,000 to $3 million in annual revenue while improving speed and organization in day-to-day operations.

Shine Window

Kendra Bolton

Co-Founder