Case Study: Justrae lifts AOV by 30% with Salesmate Skara AI Fashion Agents

Justrae lifts AOV by 30% with Skara AI Fashion Agents

Justrae, a digital-native fashion and apparel brand based in Charlotte, North Carolina, needed a faster, more stylish shopping experience for its mobile-first audience as its catalog and weekly new drops kept expanding. Customers often asked about fit, styling, availability, and orders, but delayed responses and limited team bandwidth caused drop-offs, especially during launches and seasonal spikes. Justrae used Salesmate’s Skara AI Fashion Agents to address these challenges.

Salesmate implemented Skara AI Fashion Agents across web chat and messaging channels to provide personalized styling, size and fit guidance, product recommendations, and automated support for order status, returns, and exchanges. The result was a 30% lift in AOV, 2.6× higher chat-assisted conversion, 82% of inquiries resolved autonomously, a ~75% reduction in human-handled support workload, and average response times under 4 seconds.

Justrae