Case Study: TeleSpecialists scales credentialing and patient care with Salesforce Platform

TeleSpecialists cuts credentialing time from 45 to 30 days with Salesforce Platform

TeleSpecialists, a telemedicine provider, faced an exponential operational challenge as it grew to over 450 hospital partners. Their existing Zoho CRM was under-configured and lacked marketing automation, creating a major bottleneck in credentialing new physicians for multiple hospitals and payer networks. They needed a solution from a vendor like Salesforce to manage this complexity without a proportional increase in headcount.

By implementing the Salesforce Platform, including Sales, Marketing, and Slack, TeleSpecialists built a unified system to manage the entire physician journey. This Salesforce solution enabled them to double monthly credentialing applications processed from 9,000 to over 18,000, reduce credentialing time from 45 days to under 30, and achieve a 98% reduction in time spent reviewing files.

TeleSpecialists