Case Study: Project Open Hand achieves a 360-degree view of donors and volunteers with Salesforce for Nonprofits

With Salesforce, Project Open Hand Empowers Donors & Volunteers To Nourish Their Community

Project Open Hand is a San Francisco nonprofit that prepares over 2,500 nutritious meals daily (about 1,040,000 meals a year) and relies on roughly 125 volunteers a day and 16,000 annual donors to serve vulnerable residents. Despite this scale, the organization struggled with siloed, manual processes and had no clear, real‑time picture of who was giving or volunteering.

By deploying Salesforce (NGO Connect, Sales Cloud, and App Cloud) Project Open Hand unified volunteer and donor data on one platform, gaining a 360° view of supporters and up‑to‑date analytics. That visibility revealed key insights—like 50% of volunteers are also donors—improved volunteer planning and outreach, and let the nonprofit transparently demonstrate impact to donors and volunteers.

Project Open Hand

Sean Rosas

Director of Volunteer Services