Case Study: Furniture Bank serves 50% more clients and streamlines operations with Salesforce for Nonprofits

With Salesforce, Furniture Bank Strengthens Relationships with Donors, Volunteers and Their Network of Agencies

Furniture Bank is a Toronto-based nonprofit that supplies gently used furniture to families in need through a network of more than 80 agencies. Facing a wholly paper-driven operation that limited capacity and created long client wait times, the organization struggled to scale scheduling, donation pickup coordination, volunteer workflows and donor management.

By adopting Salesforce (Sales Cloud, Service Cloud, App Cloud and the Nonprofit Success Pack) and the Salesforce1 mobile app, agencies can log cases online, staff can manage inventory and donors in one place, and 700 showroom volunteers now record selections on iPads instead of clipboards. The result: checkout time fell from about 20 minutes to 5 minutes, the organization serves roughly 50% more clients per day, fundraising and volunteer tracking are consolidated, and Furniture Bank is rolling out further mobile tools to boost efficiency and growth.

Furniture Bank

Dan Kershaw

Executive Director