Case Study: Victim Support NZ achieves seamless, efficient case and volunteer management with Salesforce for Nonprofits

Victim Support NZ connects volunteers and data in Service Cloud

Victim Support NZ (Manaaki Tangata) is a national charity that provides round‑the‑clock assistance to people affected by crime and trauma through 140 staff and about 1,000 volunteers across 65 offices. The organization struggled with a legacy volunteer-management system that made it difficult to track cases, volunteer location and safety, meet tight police response expectations, manage admin overhead, and reliably distribute critical police reports.

To solve this they built VIVA on Salesforce Service Cloud with Chatter, centralizing case workflows, giving volunteers mobile access to upload notes and expenses, automating task alerts and deadlines, and sharing documents securely. The result is seamless end‑to‑end case management, hours of admin time saved, clearer visibility of volunteer activity and safety, faster reporting (within 48 hours), improved compliance with response targets, and actionable metrics to drive further efficiency.

Victim Support NZ

Natalie Savell

Contact Service Manager and Project Manager