Case Study: Tipping Point Community achieves clean long-term outcome tracking and $34M rapid disaster-relief fundraising with Salesforce for Nonprofits

Tipping Point Community Balancing a Scalable Foundation and Responsive Fundraising with Salesforce

Tipping Point Community is a Bay Area grant-making organization (founded 2005) that funds and supports over 40 nonprofits working on housing, employment, education and early childhood. As the organization grew, it struggled with inconsistent, spreadsheet-based grantee reporting and lacked a way to collect standardized, long-term outcomes; that challenge was compounded in 2017 when the Northern California wildfires required rapid, large-scale donation tracking and distribution.

Tipping Point extended its Salesforce instance with the Nonprofit Success Pack and Community Cloud to standardize core metrics and give grantees a simple portal for multi-year data entry, producing clean, long-term outcome data and much faster reporting. For the wildfire response they used NPSP plus FormAssembly and Stripe to process online donations and ticket sales, raising $34 million, engaging thousands of donors, and distributing funds to 52 nonprofits while freeing staff time and improving impact analytics.

Tipping Point Community

Marisa Giller

Director of Communications