Case Study: Leukaemia Foundation of Australia achieves unified national data and faster, personalised care with Salesforce for Nonprofits

The Leukaemia Foundation of Australia: better data breaks down state barriers

The Leukaemia Foundation Australia, the country’s peak body for blood cancer with a mission to cure and care, provides emotional support, transport and accommodation while funding research. Its delivery was hampered by fragmented data—over 100 different databases across five states—forcing staff to chase patient histories, ask people to repeat details and delaying cross‑regional care.

The Foundation consolidated data into a single cloud CRM using Salesforce (Nonprofit Success Pack) and an AppExchange fundraising add‑on, giving staff real‑time access on iPads and integrating donor and service records. The result: faster, more meaningful support interactions, no repeated questioning, effective donor lifecycle management and improved fundraising insight to better drive programs and services.

Leukaemia Foundation of Australia

Wyan Carter

National Database Manager