Case Study: Institut Químic de Sarrià achieves improved efficiency and personalised student experiences with Salesforce for Nonprofits

Strengthening the Student Experience by Modernising Internal Operations

Institut Químic de Sarrià (IQS), a Barcelona-based engineering and management school, needed to modernise internal operations after growth outpaced its legacy tools. Departments were siloed, information was shared via spreadsheets, and staff spent excessive time on low-value manual tasks, creating errors and limiting the institution’s ability to engage prospective students, current students, alumni and employer partners.

IQS implemented Salesforce.org Education Cloud (Sales Cloud, Marketing Cloud and Experience Cloud) to consolidate data, automate workflows and create a 360° view of constituents. The platform freed staff to spend 30% more time on personalised follow-up, cut common career-services tasks by 40%, improved timely, personalised communications, launched an alumni portal for jobs and events, and enabled more data-driven decision making and scalable, efficient operations.

Institut Químic de Sarrià

Narcís Vidal Borrell

Head of Digital & CRM