Case Study: Central New Mexico Community College achieves unified, streamlined advising and rapid reporting with Salesforce for Nonprofits

New Mexico’s Largest College Transforms Advising with Salesforce

Central New Mexico Community College (CNM), New Mexico’s largest community college serving about 23,300 students across multiple campuses, faced fragmented advising systems during an accreditation review. Students couldn’t reliably book specific advisors, appointment scheduling and advising notes lived in separate systems, and reporting on advising operations required requesting slow, centralized reports.

CNM implemented Salesforce.org Education Cloud with Salesforce Advisor Link (plus Lightning, Community and Service Cloud) to unify advising records, enable mobile booking, consolidate notes and provide self-service dashboards. In the first 15 weeks CNM managed 21,000 advising appointments, students can now book preferred advisors, advisors use a single streamlined workflow with far fewer keystrokes, and advising data that once took weeks to produce is now available in seconds.

Central New Mexico Community College

Lidia Martinez

Associate Director