Case Study: Street Youth Ministry of Austin achieves scalable IT and data-driven donor and volunteer management with Salesforce for Nonprofits

From Spreadsheets to Salesforce, Street Youth Ministry of Austin Transforms with the Nonprofit Starter Pack

Street Youth Ministry of Austin (SYM) is a small nonprofit serving 80–120 homeless or street-dependent youth each week. Rapid growth and a reliance on complex, crashing spreadsheets left the team—with a one-person IT function—struggling to track donors, volunteers, clients, and monthly reporting, threatening their ability to deliver services efficiently.

SYM adopted Salesforce.org’s Nonprofit Success Pack to replace spreadsheets with a unified cloud platform, gaining a 360-degree view of supporters and clients, online volunteer sign-ups, automated workflows, targeted fundraising campaigns, and real-time analytics. A single admin used the Power of Us Hub to deploy the system in months, enabling faster processes, better outcomes tracking, a strong annual report, and confidence that their IT can scale as they grow.

Street Youth Ministry of Austin

Terry Cole

Missionary and Founder