Salesforce for Nonprofits
330 Case Studies
A Salesforce for Nonprofits Case Study
Fresno Pacific University, a fully accredited independent Christian university, faced a fragmented technology landscape: its existing student information system lacked the functionality and agility needed to support evolving processes, and departments were using disparate solutions that were costly and hard for IT to manage. The university needed a flexible platform that could innovate quickly without added IT resources or expensive upgrades.
Fresno Pacific deployed Force.com and Chatter as a student recruiting platform, rolling out custom apps in just one month and onboarding more than 140 users. Leads and application materials flow directly into Salesforce for automated routing and tracking, while Chatter connects staff across locations to boost collaboration and onboarding. The platform’s success—delivered with cost savings from Salesforce.org discounts—has expanded use to graduate recruiting, advancement, donor management, tutoring, and project management, improving communication and cross‑departmental teamwork.