Case Study: Bucerius Law School achieves a connected, silo-free campus and 70% time savings with Salesforce for Nonprofits

Creating Service Levels to Match an Exceptionally High-Quality Education

Bucerius Law School, a top-ranked private law school in Germany, faced rising expectations for high-quality student service while operating with dated, decentralized IT systems. Siloed departments and manual processes made it difficult to manage donors, run international career services, process summer and Master’s applications, and maintain alumni records, creating frustration for staff and weakening institutional efficiency as student numbers grew.

By implementing Salesforce (Sales Cloud, Community Cloud, and Education Data Architecture) Bucerius built a centralized campus database, automated donation workflows, modernized the application portal, enabled mobile access, and provided executive dashboards. Within four months the school reported a 70% time savings, a 67% drop in applicant processing time, 95% alumni data coverage for the Master’s cohort, consolidation of five alumni databases into one, improved job placement matching and donor management, and better cross-department collaboration.

Bucerius Law School

Peter Theunert

Head of Process Digitization