Case Study: Wolverine Human Services achieves faster foster placements and streamlined operations with Salesforce for Nonprofits

Changing a child’s future with Salesforce

Wolverine Human Services is Michigan’s largest child welfare and juvenile justice agency, caring for vulnerable children and supporting foster and adoptive families. The organization was hampered by time‑intensive, paper‑based processes—staff once completed up to 50 forms for a new child, referrals were often lost, social workers were overloaded, and an earlier $250,000 implementation failed to deliver usable data or reporting.

Wolverine migrated programs onto a unified Salesforce ecosystem (Nonprofit Success Pack, Sales Cloud, Pardot and AppExchange apps like Conga, MapAnything and SMS Magic), creating a single point of entry and automated workflows. The results: faster responses (website inquiries routed within two hours), foster licensing time cut from 12–16 months to 7 months, restraints reduced from about 400 to 12 per month, a 20× increase in tracked grant submissions, improved staff efficiency and morale, and a spin‑off product (Noble Child) to scale their model.

Wolverine Human Services

Matt Wollack

Vice President of Strategic Development