Case Study: Atlanta Mission achieves 62% faster client intake and eliminates a day of data entry with Salesforce for Nonprofits

An 80 Year Old Organization Transforms Digitally with the NPSP

Atlanta Mission, an almost 80-year-old nonprofit serving men, women, and children across four Atlanta-area sites, struggled with fragmented case management—multiple tracking methods, spreadsheets, municipal databases, and handwritten notes left data out-of-date, communications ineffective, and client care inconsistent.

By implementing and customizing the Salesforce Nonprofit Success Pack as a central repository, Atlanta Mission created shared client records, intake and bed-assignment tracking, and personalized service-plan tools. The result: client intake time dropped 62% at one facility, an entire day of data entry was eliminated, staff can track actual daily service volumes (showing 3x expected clients at the women’s facility), and the organization now uses data to plan capacity and staffing and serve more clients more efficiently.

Atlanta Mission

Heather Webster

CRM Specialist