Case Study: Cos Bar achieves a 554% increase in attributed clienteling sales with Salesfloor

How Cos Bar Provides an Exceptional Customer Experience Both IRL & URL with Salesfloor Clienteling

Cos Bar is a luxury multi-brand beauty retailer founded in Aspen in 1976 known for its high-touch, relationship-driven service and a specialized 3x3x3 clienteling method (follow-ups at 3 days, 3 weeks and 3 months). Despite strong results from this personalized approach, the company lacked visibility and a way to quantify client outreach—Beauty Specialists had limited access to client data and relied on the marketing team to generate lists, making outreach slow and manual.

Cos Bar implemented Salesfloor (Connect, Engage and Xperience) with features like live chat, appointment bookings, tasking and customer insights, and drove adoption through updated incentives, KPI goals, reporting and contests. The platform enabled personalized mass emails/texts, client list generation, tagging (birthdays, lapsed clients), appointment-based staffing and virtual servicing; the change delivered a major efficiency and engagement boost and a 554% quarter-over-quarter increase in attributed clienteling sales.

Cos Bar

Cristina Estrada

Vice President of Operations