Case Study: Ben Bridge Jeweler strengthens customer relationships and boosts sales with Salesfloor

Ben Bridge Jeweler - Customer Case Study

Ben Bridge Jeweler is a fifth‑generation, family‑run jeweler founded in 1912 that prides itself on curation, craftsmanship and long‑term relationships with customers and vendors. When associates began using personal phones to stay in touch, the company lost customer data, faced compliance and opt‑out issues, and — especially during the pandemic — needed a consistent way to serve shoppers virtually and safely.

Ben Bridge implemented Salesfloor to centralize video and live chat, SMS, email, appointment booking and automated tasking, plus a branded image library for polished outreach. The platform streamlined communications, ensured associates still get credit for online sales, enabled performance tracking and coaching, and drove measurable results — including a recent $14,000 timepiece sale — while improving customer engagement and brand consistency.

Ben Bridge Jeweler

Stacy Speicher

Vice President of Marketing and E-commerce