Case Study: Daikin Applied Germany optimizes sales and service with Salesfive and Salesforce

Daikin Applied Germany unifies sales and service for 70+ employees with Salesfive

Daikin Applied Germany, an important European pillar of the global manufacturer Daikin, faced a challenge with disconnected data silos. They sought to optimize their sales and service departments by digitizing processes and breaking down these silos through a common platform. They chose vendor Salesfive to implement a solution using Salesforce technologies, including Sales Cloud, Service Cloud, CPQ, and Field Service Lightning.

Salesfive implemented a multi-cloud Salesforce solution that integrated the sales and service departments onto a single platform. This provided a 360-degree view of all customer data, increased efficiency, and improved service response times. The results for Daikin included increased productivity, higher customer satisfaction, and optimized resource planning, all achieved through the platform implemented by Salesfive.

Daikin Applied Germany