Case Study: UGP achieves higher-volume dialing and better connection rates with Salesfinity

UGP boosts dialing volume and keeps connection rates above 20% with Salesfinity

UGP, a sales-driven organization, faced challenges with a highly manual outbound calling process that made it difficult for account managers like Dylan Cawley to hit high call volumes. Before using Salesfinity's automated dialing service, the manual workflow drained time and focus, making it a challenge to log outcomes and complete over 120 calls per day.

Salesfinity automated the dialing and logging process, removing friction and saving significant time. This allowed the account manager to dramatically increase his call volume and efficiency without sacrificing quality, maintaining a connection rate above 20%. The solution's disposition and callback management features also streamlined workflow, reducing the need for manual CRM updates.

UGP