Case Study: Genesis Hospitality Management achieves seamless scalability with SalesAndCatering.com STS Cloud

STS Cloud Becomes the Preferred Sales and Catering System of Award-Winning Genesis Hospitality Management’s Growing Portfolio of Hotels

Genesis Hospitality Management, an award-winning hospitality management company, needed a scalable replacement for its legacy all-in-one sales and catering system as it expanded its portfolio of Canadian hotel properties. The old CRM was not fully integrated, struggled to support growth, and lacked the flexible cloud-based functionality and reporting the team needed. SalesAndCatering.com’s STS Cloud was selected as the preferred solution.

SalesAndCatering.com implemented STS Cloud across 10 properties with a smooth, quick rollout that took only a few hours per hotel and required minimal training. The platform integrated with Genesis Hospitality’s PMS, improved reporting for head office and management, and helped sales teams manage leads, touchpoints, proposals, bookings, and workflows more efficiently, even during pandemic-related staffing reductions. Genesis reported a seamless customer experience and confirmed STS Cloud would be its preferred platform for future hotel additions.

Genesis Hospitality Management

Colin Goring

Chief Information Officer