Case Study: DHL Express reactivates 3,000+ lost leads and achieves 15% engagement with SalesboxAI

DHL Express Singapore partners with SalesboxAI to bring Lost and Inactive / Non-Responsive Leads Back to Life

DHL Express Singapore faced a growing pool of lost, inactive and non-responsive leads and found their manual, multi-modal outreach (multiple calls, voicemails and emails) impractical and time-consuming. To re-engage these contacts without hiring additional sales reps, DHL Express partnered with SalesboxAI and its AI-powered platform, deploying an AI Avatar named Amy Leung to run the outreach.

SalesboxAI ran a 90-day pilot that contacted 3,000+ leads with a nine-message email cadence (15,000+ emails), producing 470+ positive responses and a 15% engagement rate; the campaign surfaced hot leads, improved opportunity creation and expanded DHL’s sales pipeline. SalesboxAI’s AI-driven, human-feeling conversations converted previously dead leads into qualified prospects and measurable sales opportunities.

DHL Express

Amy Leung

DHL Express