Case Study: University Hospitals achieves day one EHR access with SailPoint

University Hospitals cuts Epic access provisioning from 5-7 days to 2-4 hours with SailPoint Technologies

University Hospitals, a healthcare system in northern Ohio, faced a critical challenge with its slow, manual onboarding process. New clinical staff waited 5-7 days for access to the Epic EHR system, delaying patient care, burdening IT, and creating compliance risks. To solve this, they turned to SailPoint and implemented its IdentityIQ platform.

The SailPoint solution provided fully automated identity orchestration, connecting key systems to enable 'Day One Access.' This intelligent automation provisioned precise access immediately upon training completion. As a result, SailPoint helped reduce full access provisioning from 5-7 days to just 2-4 hours, processed over 11,500 Epic account activations without manual intervention, and ensured strong security compliance through automated audit trails.

University Hospitals