Case Study: Specsavers achieves stronger identity security and operational efficiency with SailPoint Technologies

Specsavers upgrades identity security for unprecedented operational efficiency

Specsavers, the UK’s largest optical and audiology provider, needed to replace slow, manual identity and access management processes that were spread across multiple countries and systems. With growing complexity from thousands of employees and third parties, the company turned to SailPoint Technologies and its identity security platform to improve joiner, mover, and leaver management, strengthen least-privilege access, and support better operational efficiency.

SailPoint Technologies helped Specsavers automate provisioning and deprovisioning, centralize identity management, and improve governance through access certifications and AI-driven capabilities. The results included recovering 2,000 Microsoft 365 licenses, reducing manual ServiceNow ticketing, improving compliance and security, and creating a clearer operating model that supports global scale for roughly 45,000 employees.

Specsavers

Danial O'Shea

Identity & Access Management Product Owner