Case Study: The Salvation Army achieves stronger identity security with SailPoint Technologies

Salvation Army safeguards trust through identity security

The Salvation Army, a major charitable organization in Australia, faced growing identity security risks as it expanded remote access across thousands of sites and users. With legacy applications, inconsistent identity data, weak offboarding, and no MFA across many systems, its small cybersecurity team needed a better way to manage access and protect community trust. SailPoint Technologies was chosen as the identity and access management partner.

SailPoint Technologies implemented a centralized identity security platform with integrations and automation for core systems like Workday, ServiceNow, Active Directory, and Microsoft Entra ID. The result was faster onboarding, with access setup reduced from days or weeks to one day, improved MFA-enabled birthright access, and automated deprovisioning that helped eliminate lingering privileged accounts. SailPoint also removed the need for custom sync scripts, reduced Service Desk tickets, and gave The Salvation Army a single view of access for better compliance and board reporting.

The Salvation Army

Lachlan McGill

General Manager of Cyber Risk and Compliance