Case Study: Norwich University achieves secure student access and automated provisioning with SailPoint Technologies' IdentityNow

Norwich University Secures Students’ Accesswith IdentityNow

Norwich University, founded in 1819 as the oldest private military college in the U.S., serves over 5,000 students and has seen rapid growth in its fully online graduate program. That expansion exposed IT pain points: manual, once-daily account creation, inadequate password management for remote students, limited administrative resources, and a short funded window to demonstrate value while maintaining security and usability.

Norwich implemented SailPoint IdentityNow SaaS for self-service password management and automated provisioning; within three months the system created AD and email accounts from Banner, invited students to set passwords and challenges, and eliminated many helpdesk calls. The deployment resolved roughly 90% of provisioning issues, saved two administrative days per month, improved user satisfaction, delivered clear ROI, and set the stage for broader identity governance with access requests and certifications.

Norwich University

Perley Dexter

Director of Systems and Operations