Case Study: Manulife achieves complete identity governance and automation with SailPoint Technologies

Manulife - Customer Case Study

Manulife (known as John Hancock in the U.S.) is a global financial services and insurance company facing rapid staff changes across a widely distributed enterprise. The identity team found legacy tools and processes were no longer adequate and needed a new foundation to improve access governance, increase efficiency, and enable automation.

Using SailPoint, Manulife implemented identity governance for both human and non‑human identities, tightened security around privileged accounts, and integrated with CyberArk and ServiceNow to streamline provisioning and de‑provisioning. The deployment now governs access to all identities and applications across the enterprise, establishes automation and analytics capabilities for ongoing innovation, and positions the company to further enhance its program with analytics.

Manulife

Sheri Munro

Assistant Vice President, Access Governance