Case Study: Main Line Health strengthens Epic access governance and secures 20,000+ identities with SailPoint Identity Security Cloud

Main Line Health cuts manual Epic provisioning by 70% with SailPoint

Main Line Health, a non-profit healthcare system, faced challenges in managing access to its Epic EHR system due to heavily manual processes and limited visibility into detailed user entitlements. This created administrative friction and complexity, especially with a diverse workforce that included employees, students, and third-party partners. To address this, they chose SailPoint Technologies and its Identity Security Cloud platform to enhance governance and streamline access management.

By implementing SailPoint Identity Security Cloud, Main Line Health automated identity lifecycle processes and introduced granular, role-based access certifications. The solution delivered significant results, including a 75% faster access provisioning and deprovisioning process, a 70% reduction in manual Epic provisioning activities, and savings of 15-20 staff hours per recertification campaign. SailPoint enabled a more secure, efficient, and auditable approach to identity governance, allowing staff to focus on delivering patient care.

Main Line Health