Case Study: The Co-operative Group achieves unified access governance and faster onboarding with SailPoint Technologies

Co-operative Group Govern access to propel growth

The Co-operative Group, a U.K. retail conglomerate with over 3,600 locations and some 70,000 employees spanning food retail, e-pharmacy, insurance, legal and funeral services, was struggling to govern and manage access centrally. Lacking a unified identity governance platform, the organization faced difficult audits and inconsistent access‑granting processes across its diverse businesses, creating compliance and productivity challenges.

Partnering with SailPoint, they implemented an enterprise identity governance program to control access to applications and data, provide a complete audit trail, and automate approvals. The solution improved security and user satisfaction: new hires receive approved access on day one, employees handle password management and access requests via a single portal, and the group now meets audit requirements while streamlining operations.

Co-operative Group

Nick King

IAM Technical Specialist