Case Study: City of Boston achieves outage-free, automated identity management with SailPoint Technologies

City of Boston Move beyond legacy identity with SailPoint

The City of Boston, New England’s largest metropolitan area serving over 8.2 million people, was running a heavily customized, partially completed Oracle IDM system that was nearing end-of-life. Upgrades were difficult, outages were frequent, and a shortage of dedicated staff left the city without a secure, stable identity governance platform.

Boston migrated its legacy system to SailPoint’s cloud identity platform, automating user provisioning and deprovisioning and creating a centralized portal for access requests and approvals. The result is a modern, stable identity program with automated access lifecycle management, easier workflows for staff, and elimination of the previous identity system outages.

City of Boston

Gretchen Grozier

Project Manager for Identity and Access Management