Case Study: Western Union achieves centralized identity governance and rapid application migration with SailPoint Technologies' IdentityIQ

Centralizing Identity for a Secure Future

Western Union, a 165-year-old financial services leader, faced a growing identity and access management (IAM) problem after Sun Identity Manager was sunseted: a patchwork of four vendors that was costly, fragmented and unable to scale. When Mark Routh joined as Senior Manager of IDM Operations, the company decided to consolidate onto SailPoint IdentityIQ as the enterprise-wide identity governance platform.

Working with SailPoint Professional Services, Western Union deployed IdentityIQ on schedule, migrating 81 applications for 20,000+ users in six months and targeting 600+ integrations by year end. The solution centralized identity data into a single "identity cube," improved visibility for recertification and de‑provisioning, reduced human errors, saved time and money, and delivered a more responsive user experience that the business readily accepted.

Western Union

Mark Routh

Senior Manager of IDM Relations