Case Study: Temple Health achieves faster, more accurate onboarding with SailPoint Technologies

Temple Health achieves faster, more accurate onboarding

Temple Health, a large healthcare organization with more than 20,000 employees, was struggling to manually onboard and provision identities at scale. Its IT team was overwhelmed by slow, inconsistent access management, with new users sometimes waiting weeks or even months for the right permissions. To solve this, Temple Health worked with SailPoint Technologies and used IdentityNow to modernize identity and access management.

SailPoint Technologies implemented a role-based access control system integrated with Epic to automate onboarding, provisioning, and access updates across both on-premises and cloud systems. The results were dramatic: Temple Health cut onboarding time by 99% from 120 hours to 1.5 hours, reduced password reset time by 93%, lowered IAM staffing needs by 60%, and eliminated 13,000 Active Directory accounts, saving about $100,000 per month in licensing fees.

Temple Health

Chin Osuwa

Lead Engineer (IAM)