Case Study: PepTalk streamlines expert booking with a smart AI chatbot from Saigon Technology

PepTalk builds an AI chatbot MVP with Saigon Technology's 8-person team

The customer, PepTalk, required a smart chatbot to help users find and book experts for meetings and events using natural language. Saigon Technology was engaged to build this AI-powered service, facing challenges including a knowledge gap between AI and the client's domain and balancing performance with cost when using OpenAI.

Saigon Technology implemented a solution using Python, Langchain, and OpenAI's models to create a chatbot that collects user keywords, searches for experts via text-embedding, and streamlines the booking process. Following a fixed-price model, they used a senior team to ensure quality, continuously monitored for updates, and maintained clear communication with the client through regular reporting and review sessions.

PepTalk