Case Study: U.S. Army achieves streamlined IT service management with SAIC and ServiceNow

U.S. Army consolidates 6 ITSM systems in under 12 months with SAIC

The U.S. Army faced the challenge of consolidating six different, highly customized legacy IT service management platforms into a single enterprise system without disrupting its global operations. This fragmented environment created data silos and high maintenance costs. SAIC partnered with the Army to implement a solution using the ServiceNow platform to standardize operations and improve efficiency.

SAIC delivered the Army Enterprise Service Management Platform (AESMP), consolidating over 1.2 million customers onto the new system in under 12 months. The project was completed on time and under budget, eliminating fragmented systems and providing enterprise-wide visibility and analytics. SAIC helped the Army enhance IT services, optimize resources, and reduce long-term costs.

U.S. Army