Case Study: International healthcare giant achieves greater audit efficiency and centralized reporting with SAI360

How a Healthcare Giant Transformed Their Internal Audit Processes

A U.K.-headquartered international healthcare group serving 38 million customers and employing 84,000 people engaged a nearly 100-person Group Internal Audit team that completed about 200 audits annually. As the function expanded globally, the team struggled with manual, email-driven workflows, fragmented documentation, no single source of truth for policies and results, and limited cross‑team collaboration — all of which slowed audits and made compliance reporting harder.

Working with SAI360 since 2015, the audit team centralized audit data and documents in a secure hub, automated collation of audit inputs, and gained configurable real‑time reports and dashboards supported by a responsive Customer Success team. The result was faster, more consistent audits, improved information sharing and collaboration across regions, clearer compliance evidence, and an ongoing roadmap to extend the solution across other lines of defense.