Case Study: DentaQuest achieves streamlined compliance and transparent policy & incident management with SAI360

DentaQuest Maintains Clear Checkups with SAI360

DentaQuest, a Sun Life company serving more than 30 million Americans through dental and vision benefits and 80+ oral health centers, needed a scalable way to manage third‑party contracts, state licensure, and regulatory compliance across multiple highly regulated markets. The complexity of varying state renewal requirements, dispersed policy ownership, and mandatory incident reporting created risk exposure that required a centralized, configurable solution.

DentaQuest implemented the SAI360 GRC Healthcare platform—using TPRM for contract and license tracking, Policy Management as a single source of truth, and Incident Management with Corrective Action Plan workflows. The result: reliable license renewal monitoring, a searchable policy catalog, auditable incident/CAP records, executive dashboards with live reporting, faster user adoption, and measurable compliance improvements that positioned the organization to enter new markets confidently.

DentaQuest

Julie Wing

Director of Regulatory Compliance and Privacy