Case Study: Bupa achieves centralized, automated audit efficiency and global information sharing with SAI360

BUPA and SAI360 Boosting Audit Efficiency and Information Sharing in a Global Network

Bupa is a global healthcare company serving over 38 million customers with services from insurance to clinics and senior care. Its Group Internal Audit team of roughly 100 people completes about 200 audits a year but struggled with manual, email-based workflows, fragmented documentation, no single source of truth for policies and results, and limited cross‑team collaboration across regions.

Partnering with SAI360, Bupa implemented a centralized audit hub with configurable dashboards, real‑time reporting, and automated data collation, backed by dedicated account and customer success managers and regular review meetings. The solution created single‑source reporting, faster audit processes, improved information sharing and compliance visibility across the global team, and paved the way to extend SAI360 across other parts of the business.

Bupa

Darren Pearce

Head of Operations