Case Study: Skyrail Rainforest Cableway achieves award‑winning sustainability & ISO 14001/9001 quality with SAI Global

Skyrail and their certified ISO 14001, Environmental and ISO 9001 Quality Management Systems

Skyrail Rainforest Cableway, a multi‑award‑winning eco‑tourism operator in Cairns, needed to meet strict environmental permit requirements and deliver a consistently high‑quality visitor experience while demonstrating sustainable operations. To achieve this they sought certification via ISO 14001 Environmental Management and ISO 9001 Quality Management Systems, working with SAI Global for certification, auditing and guidance.

SAI Global helped Skyrail implement and certify ISO 14001 and ISO 9001 systems, providing auditing, best‑practice materials and ongoing support to embed environmental awareness and consistent quality processes. The result was measurable: Skyrail now holds Advanced Eco Certification and Green Globe 21 benchmarking, has won some 21 industry awards including the Australian National Tourism Awards for Excellence in Sustainable Tourism (2008 and 2009), and reports improved staff engagement, compliance and customer service.

Skyrail

Max Shepherd

General Manager of Skyrail Rainforest Cableway