Case Study: DCI (UK inkjet manufacturer) achieves ISO 9001 certification and wins major retail contracts with SAI Global

Implementing the Quality Management System ISO 9001

DCI, a leading UK inkjet and toner cartridge manufacturer, needed to formalize and continually improve its long-standing quality systems to ensure product consistency, reduce packaging costs, meet legal and regulatory requirements, and win larger retail contracts. To address these challenges they implemented the ISO 9001 Quality Management System with support from SAI Global.

SAI Global certified and supported DCI’s ISO 9001 implementation, helping embed Lean principles and a structured continual‑improvement program across R&D, production and packaging. As a result, DCI secured contracts with major UK supermarkets and retailers, greatly improved customer satisfaction and management standards, reduced operating costs, increased productivity, and strengthened customer trust and market reputation — outcomes achieved with SAI Global’s ISO 9001 certification.

DCI