Case Study: City Bank achieves integrated ERM and streamlined compliance with SAI Global Compliance 360

City Bank - Customer Case Study

City Bank, a Texas-based commercial and retail bank operating across 24 branches and 16 mortgage locations, faced rapidly increasing regulatory complexity and a growing, geographically dispersed loan portfolio that made manual spreadsheets unsustainable. With support from a consultant and a cross-functional evaluation team, City Bank selected SAI Global’s Compliance 360 GRC solution to build a comprehensive Enterprise Risk Management (ERM) program and integrate risk, compliance and audit functions.

SAI Global implemented Compliance 360—including Enterprise Risk Manager, Internal Audit, Incident Manager, Compliance and Policy Manager—on an aggressive timeline, giving 60 users a centralized repository for risk profiles and controls. The solution prevented the need to hire an extra FTE by automating accountability, improved the accuracy and granularity of compliance reporting (helping tie audits to specific regulations), and streamlined audit processes, resulting in faster, more evidence-driven exam readiness.

City Bank

Mikella Newsom

Chief Risk Officer