Case Study: Carrington Mortgage Services cuts incident processing time by 50% with SAI Global's SAI360 for Financial Services

Carrington Mortgage Services, LLC Implements SAI360 for Financial Services to Reduce Cycle-time

Carrington Mortgage faced growing operational strain in its Research Department as manual processes struggled to keep up with increasing incident volumes from payoff requests, disputes and information inquiries. To improve visibility, compliance and turnaround times, Carrington Mortgage chose SAI Global’s SAI360 for Financial Services (SAI Global’s Compliance Risk Solution) to replace paper-based workflows and manual reporting.

SAI Global configured SAI360 with automated workflows, templates, a real-time dashboard and audit trails, enabling simple intake and instant access to incident history across teams. The solution has processed over 94,000 incidents (about 20,000 per month), cut incident-processing time by 50%, reduced cycle-time from two-plus weeks to 72 hours, and saved team members roughly five hours a day on reporting.

Carrington Mortgage

Dalia Istanbouli

Director, Loan Servicing Customer Research