Case Study: QuickFee cuts IT response times with Sagiss managed IT and security services

QuickFee cuts IT response times in half with Sagiss

QuickFee, a company providing payment and billing solutions for professional services firms, faced growing IT challenges. With only a single in-house administrator, they struggled with slow response times, skill limitations in areas like cybersecurity and phone system migration, and an inability to integrate IT proactively into their business strategy. They sought a dedicated managed service provider partner and selected Sagiss for its managed IT services.

The solution from Sagiss provided QuickFee with a full team of specialists, offering proactive support and deep expertise in systems like Microsoft and Salesforce. Sagiss swiftly completed the phone migration project and implemented improved security tools. The results included IT response times cut in half, with many issues resolved twice as fast, and consistent response times significantly faster than the promised four-hour standard. QuickFee reported high value from Sagiss's personalized service and reliable support.

QuickFee