Case Study: Large Furniture Retailer boosts in-store sales engagement with Saggezza mobile POS modernization

Large Furniture Retailer - Customer Case Study

Large Furniture Retailer partnered with **Saggezza** to improve the in-store sales experience. Salespeople had to leave customers to enter orders into outdated, decades-old systems, which disrupted engagement, required extensive training for new hires, and contributed to lost sales.

**Saggezza** implemented a mobile point-of-sale progressive web application (PWA) that let sales staff build and process orders on personal devices or tablets while staying with customers. To work around undocumented mainframe business logic, Saggezza also built a custom middleware layer that enabled new functionality without changing the legacy procedures. The result was a smoother, more comfortable sales process, reduced training burden for new employees, and better customer engagement, though no specific quantitative metrics were provided.