Case Study: Large Scale Insurance Company achieves omnichannel customer communications efficiency with Saggezza

How to Create an Omni-channel Experience to Manage Customer Communications

Large Scale Insurance Company, a UK-based insurer, was struggling to manage customer communications quickly and cost-effectively because of legacy systems and fragmented, manual processes. Saggezza was brought in to replace the outdated approach with a more modern customer communications management solution, using Quadient technologies including Inspire Designer, Inspire Interactive, and Inspire Automation.

Saggezza delivered an omnichannel communications platform that automated correspondence across standard mail, email, and SMS, with complex business logic built in to streamline operations. Using an agile approach, Saggezza completed the project in 16 weeks with a six-person team, then provided two additional months of support for changes and defect resolution, helping the insurer improve efficiency and better serve on-demand customers.