Case Study: Steelcase improves global customer support with Sage Solutions Consulting

Steelcase accelerates global customer support with Sage Solutions Consulting

Steelcase, a global leader in office furniture design, faced challenges with its outdated customer service operations as its product line grew more complex. To improve productivity, streamline operations, and better serve its customers, Steelcase partnered with Sage Solutions Consulting to migrate to a more modern and scalable CRM system.

Sage Solutions Consulting developed a CRM prototype and provided a comprehensive Agile roadmap for implementing SAP CRM. This approach helped Steelcase avoid a costly, long-term project and effectively manage the process across its entire enterprise architecture. As a result, Steelcase was able to evolve its IT platform and advance its global customer support operations.

Steelcase