Case Study: RWS (formerly SDL) achieves rapid global HR consolidation and one-week deployment for 3,000 employees with Sage People

SDL - Customer Case Study

SDL, a global customer‑experience technology company founded in 1992, was growing rapidly through international expansion and M&A and needed a single HR system to support about 3,000 employees. The HR function inherited multiple, non‑integrated systems and paper‑based processes across countries, making it difficult to get consistent headcount data and manage global HR processes.

SDL chose Sage Business Cloud People (with Payflow for data aggregation) for its international capabilities and rapid deployment, replacing fragmented systems with a unified platform across languages and currencies. The switch delivered automated salary and headcount data, enabled daily board reporting, freed HR to focus on strategy rather than administration, and reduced IT maintenance from 12 developers (30% of their time) to one.

RWS

Paul Harris

Global Business Applications Director